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All orders are shipped out within 24-48 hours excluding weekends. 

AUSTRALIA WIDE
FREE standard shipping on orders over $50.00 AUD
Standard shipping (5-7 business days) - $8.95 AUD
Express shipping (2-3 business days) - $15.00 AUD

NEW ZEALAND
FREE standard shipping on orders over $100.00 AUD
Standard shipping (7-10 days) - $10.00 AUD

UNITED STATES (USA)
FREE standard shipping on orders over $150.00 AUD
Standard shipping (6-18 days) - $20.00 AUD

THE U.K.
FREE standard shipping on orders over $150.00 AUD
Standard shipping (6-18 days) - $20.00 AUD

REST OF THE WORLD
FREE standard shipping on orders over $200.00 AUD
Standard shipping (6-25 days) - $25.00 AUD

We are Australian owned and almost entirely Australian made. We work alongside many other Australian businesses to bring you the Xali products you know and love. We are excited to have all of our products made on Aussie soil by Aussie businesses in 2024.

There are NO animal by-products in Xali and all our products are 100% vegan friendly. Our products have NOT been tested on animals—we love our little furry friends too much.

Using products with ingredients that are organic means that the ingredients have been grown and harvested without the use of harmful, toxic pesticides and herbicides that can be damaging to our bodies as well as the environment. This also ensures that the products are formulated without the use of an extensive list of prohibited ingredients that could be potentially harmful to our health.

When you make the change to natural, organic and/or low-tox products, you’re doing something that benefits not only your own health, but the health of our environment. 

As consumers, most of us have an extensive list of cosmetics and personal hygiene products that we using every single day. Unfortunately many of these products that are so commonly used, are riddled with harmful chemicals and synthetic ingredients. 

The long-term health effects of these ingredients are hard to define, but we do know that there have been studies linking many of these commonly used ingredients to endocrine disruption and hormone dysfunction among many other health concerns.

We are also seeing an increase in allergies and skin sensitivities which are likely to be connected to exposure of harsh ingredients and environmental pollution.

It's more important than ever to understand what is in our products, the impact these ingredients may have to our health and the health of environment, and ensure we play our part in keeping ourselves and our world safe. 

We're so confident you'll love our products that if for any reason you're unhappy with your order we offer a full refund before 60 days of the date of purchase.

Our money-back guarantee does require you to use our products for 60 days. We do require before and after photos to understand your concerns, so please remember to take photos before using Xali Organics.

We provide a full refund inclusive of the standard shipping cost to you. In order to receive a full refund, the customer must return the product and is responsible for the the return shipment cost to our Melbourne warehouse.

The refund is capped once per product. If you have ordered multiples of the same product, please make sure any other items are returned unused for a full refund.

This guarantee is only open to bona fide customers, who act at all times in good faith and with integrity. Xali Organics reserves the right to cancel the guarantee where we believe the customer has acted dishonestly or fraudulently.