AUSTRALIA WIDE
FREE standard shipping on orders over $80.00 AUD
Standard shipping (2–5 business days) – $6.95 AUD
Express shipping (1–3 business days) – $12.95 AUD

NEW ZEALAND
FREE standard shipping on orders over $70.00 NZD
Standard shipping (7–10 days) – $9.00 NZD
FREE Express shipping on orders over $130.00 NZD
Express shipping (2–5 days) – $14.95 NZD

UNITED STATES (USA)
FREE standard shipping on orders over $100 USD
Standard shipping (6–12 days) – $13.00 USD

THE U.K.
FREE standard shipping on orders over $73.00 GBP
Standard shipping (6–12 days) – $9.65 GBP

REST OF THE WORLD
FREE standard shipping on orders over $150.00 AUD
Standard shipping (6–12 days) – $20.00 AUD

Once your order has been shipped and is on its way to you, you will receive an email with all of the details including your tracking number and a link to track your order!

If you need to redirect your parcel and you have not yet received an email that your parcel has been shipped, please email us at support@xaliorganics.com and we will try our best to ensure your order details are updated.

If your order has already been shipped, we highly recommend you redirect the parcel directly through the Auspost App: https://auspost.com.au/about-us/about-our-site/australia-post-app This way you can apply for a redirection of the order and track it as well. We have found this to be the most successful way to redirect a parcel.

Yes! Xali Organics is proudly Australian-owned, with our head office based in Melbourne. We partner with many manufacturers both in Australia and internationally, who work with us to bring you the Xali products you know and love

We ensure that the ingredients and quantities in our products are safe for drainage and won’t harm our waterways. Our commitment to sustainability extends to our packaging, which is designed to be eco-friendly and recyclable. We use materials such as glass jars, cardboard boxes, and compostable mailers, and even our stickers are biodegradable. Additionally, our Dermarazors and Scalp Brushes are crafted from recycled wheat straw, ensuring they are not only durable but also biodegradable.

Xali products contain absolutely NO animal-derived ingredients and are 100% vegan. We also never test on animals, we love our furry little friends too much!

Using organic and non/low-tox beauty products helps protect your skin, health, and the environment. Many conventional products contain synthetic chemicals that can cause irritation or disrupt hormones. Clean alternatives use nutrient-rich, plant-based ingredients that nourish without harsh additives. They’re also more sustainable and eco-friendly, reducing waste and pollution. Choosing non-toxic beauty means caring for both yourself and the planet.

Using products with ingredients that are organic means that the ingredients have been grown and harvested without the use of harmful, toxic pesticides and herbicides that can be damaging to our bodies as well as the environment. This also ensures that the products are formulated without the use of an extensive list of prohibited ingredients that could be potentially harmful to our health.

We are so confident that you’ll see results from our Lash Serum that we offer a full refund if you are not satisfied after 60 days of consistent, daily use.

To qualify for our 60 Day Money Back Guarantee you MUST do the following:

• Use the Lash Serum for 60 consecutive days.
• Take a clear 'before' photo on the day you start using the product and after 60 days of use.
• Email our team at hello@xaliorganics.com with your order number in the subject line and include your dated before and after photos and concerns.
• Return the product to our Melbourne warehouse (you are required to cover the cost of return shipping).

This refund applies once per product. If you ordered multiple units, unused items must be returned for a full refund. Refunds will be processed to the original method of payment.

This guarantee applies exclusively to our Lash Serum and is only valid to customers who contact Xali Organics within 3 months from the time of purchase.

Xali Organics reserves the right to deny a refund where we believe the customer has acted dishonestly or fraudulently.

Please note that we do not offer refunds for sensitivities or allergic reactions. While allergic reactions and sensitivities are rare, individual responses to ingredients can vary. As with any cosmetic product, we recommend consulting your doctor or dermatologist before purchasing if you have sensitive skin.

Yes! We accept AfterPay.

We accept most major credit and debit cards.