AUSTRALIA WIDE
FREE standard shipping on orders over $70.00 AUD
Standard shipping (2-5 business days) - $8.95 AUD
FREE Express shipping on orders over $130.00 AUD
Express shipping (1-3 business days) - $14.95 AUD

NEW ZEALAND
FREE standard shipping on orders over $70.00 NZD
Standard shipping (7-10 days) - $9.00 NZD
FREE Express shipping on orders over $130.00 NZD
Express shipping (2-5 days) - $14.95 NZD

UNITED STATES (USA)
FREE standard shipping on orders over $150.00 AUD
Standard shipping (6-18 days) - $20.00 AUD

THE U.K.
FREE standard shipping on orders over $150.00 AUD
Standard shipping (6-18 days) - $20.00 AUD

REST OF THE WORLD
FREE standard shipping on orders over $200.00 AUD
Standard shipping (6-25 days) - $25.00 AUD

We are Australian owned and our head office is located in Melbourne. We have many manufacturers here in Australia and some around the world, who work with us to bring you the Xali products you know and love.

We ensure that the ingredients and quantities in our products are safe to go down our drains and into our waterways. We strive to use only eco-friendly and recyclable packaging, such as glass jars, cardboard boxes and compostable mailers - even our stickers are bio-degradable. Our Dermarazors and Scalp Brush are made from recycled wheat straw and are also bio-degradable!

There are NO animal by-products in Xali and all our products are 100% vegan friendly. Our products have NOT been tested on animals—we love our little furry friends too much.

Using products with ingredients that are organic means that the ingredients have been grown and harvested without the use of harmful, toxic pesticides and herbicides that can be damaging to our bodies as well as the environment. This also ensures that the products are formulated without the use of an extensive list of prohibited ingredients that could be potentially harmful to our health.

When you make the change to natural, organic and/or low-tox products, you’re doing something that benefits not only your own health, but the health of our environment. As consumers, most of us have an extensive list of cosmetics and personal hygiene products that we using every single day. Unfortunately many of these products that are so commonly used, are riddled with harmful chemicals and synthetic ingredients. The long-term health effects of these ingredients are hard to define, but we do know that there have been studies linking many of these commonly used ingredients to endocrine disruption and hormone dysfunction among many other health concerns. We are also seeing an increase in allergies and skin sensitivities which are likely to be connected to exposure of harsh ingredients and environmental pollution. It's more important than ever to understand what is in our products, the impact these ingredients may have to our health and the health of environment, and ensure we play our part in keeping ourselves and our world safe.

Our money-back guarantee does require you to use our products for 60 days. We do require before and after photos to understand your concerns, so please remember to take photos before using Xali Organics Lash Serum.

We provide a full refund inclusive of the standard shipping cost to you. In order to receive a full refund, the customer must return the product and is responsible for the the return shipment cost to our Melbourne warehouse.

The refund is capped once per product. If you have ordered multiples of the same product, please make sure any other items are returned unused for a full refund.

This guarantee is only open to bona fide customers, who act at all times in good faith and with integrity. Xali Organics reserves the right to cancel the guarantee where we believe the customer has acted dishonestly or fraudulently. This policy will only apply to customer orders that contact Xali Organics within 3 months from the time of purchase.

REACTIONS
We do not offer money-back guarantee on any allergic reactions. Like with any other cosmetic product some users can be sensitive or allergic to one or more ingredients. If you have sensitive skin please advise with your dermatologist first before making any purchase.

Dermaplaning is an exfoliation treatment that uses a painless blade to gently scrape away vellus hair (often referred to as 'peach fuzz') and rids the skin of any build-up of dead skin cells, all which can contribute to making your skin look dull or uneven. 

Just like any other exfoliation treatment, it removes any barriers which would stop your skincare from penetrating – meaning your products often work much more effectively after dermaplaning.

Um, NO! We would never do that to you. Vellus hair (the small blonde hairs on your face) do NOT grow back the same way that other body hair does. Vellus hair will continue to grow back the same colour, thickness and amount that it was when it was dermaplaned. 

3-4 uses per razor if cared for properly. We recommend cleaning with an alcohol wipe or run under warm water and store away with it’s protective cap. 

Once the blade is safely removed, pop the handle in your recycling. The fibres used in making our razors are 100% biodegradable. 

Dermaplaning at home is both cost-efficient and AMAZING for your skin-care routine. You'll notice an instant difference in the appearance and feel of your skin, and get more out of your skincare products as the treatment allows your products to better penetrate and be absorbed into your skin. 

After dermaplaning, you may experience a little redness due to the exfoliation, but your normal tone will return within 10 minutes. It is important to remember to always use a clean blade. 

Remember not to skip on your skincare routine after your dermaplaning session. 

• Start with a freshly cleansed face and ensure all hair is tied up and away from your face.
• You can choose to dermaplane with an oil base or with dry skin - we recommend our Glow Oil for the perfect base.
• Apply 4-5 drops of our Glow Oil to the face and neck, or until the face is lightly lubricated. 
• Use Xali’s dermarazor on a 45-degree angle and gently stroke in the direction of the hair. We recommend dermaplaning downwards. 
• After each stroke, wipe the blade on a cotton pad so you can see the results instantly as you go (this is a little bit gross, but a LOT satisfying).
• Gently wash your face to remove any remaining hairs laying on the surface of your skin and then finish with our Glow Oil again to lock in hydration. You may also want to use a light toner after derma planing but before the glow oil.
• If possible, try to remain make-up free for the next 8-12 hours, to reduce any chance of irritation. 
• Also, reduce exfoliation - both manual and chemical - on the face for the next 24-48 hours following your derma planing session. This is already an epic exfoliation for your skin, so you want to treat it gently for the next few days.

If you're interested in wholesaling our products, please reach out to us at wholesale@xaliorganics.com for more information. We would be happy to provide you with further details on our wholesale pricing, terms and conditions, and answer any questions you may have.

Being a natural product with no hormones or nasty ingredients, side effects from our serum are extremely rare. If you have sensitive skin, please seek the advice of your dermatologist first before purchase.