• HOW DO YOU USE THE LASH SERUM?

    Apply starting from the inner corner of your upper lash line, where the lashes meet the skin. Use gentle, sweeping motions to ensure even coverage and apply a thin line of serum along the roots of your lashes. Simply glide the applicator along the base of your upper lashes, similar to how you would apply an eyeliner. Avoid getting the serum directly into your eyes, eyeball or waterline.

  • ARE THERE ANY SIDE EFFECTS FROM USING THE LASH SERUM?

    Being a natural product with no hormones or nasty ingredients, side effects from our serum are extremely rare. If you have sensitive skin, please seek the advice of your dermatologist first before purchase.

  • IS IT SAFE TO USE WITH LASH EXTENSIONS?

    Great question! Yes, it sure is safe! Our Lash Serum is water-based with no oil or alcohol, so it will not affect the efficacy of the glue. In fact, using our Lash Serum will help strengthen and thicken your lashes so your lash sets will look fuller and your retention will improve!

  • WHAT HAPPENS IF I STOP USING IT?

    We suggest using the serum daily until you achieve the desired length. Once achieved, we recommend moving to a maintenance application every 3-4 days. If you completely cease use of the lash serum, over time your lashes will go through their natural lash shed cycle and eventually will return to their normal, natural length.

  • WHY AM I SUDDENLY LOSING A LOT OF EYELASHES?

    Just like the hair on our heads, our eyelashes go through a natural "shed cycle," where they periodically fall out and regrow. This is completely normal, similar to how we lose a few strands of hair when brushing or washing.In most cases, lash shedding is a healthy part of the growth process and isn’t a cause for concern or an indicator of an underlying issue.

  • CAN IT BE USED AT THE BOTTOM LASHES?

    Yes, our Lash Serum can be used on both upper and lower lashes for comprehensive lash growth and conditioning. However, it is important to note that the lash serum does naturally transfer from the top lashes to the bottom when you blink. You can definitely apply to the bottom lashes if you wish, however we recommend being extra careful as it is closer to the eye.

  • IS THERE A DIFFERENCE BETWEEN THE LASH AND BROW SERUMS?

    Our Lash and Brow Serum share the same tried, tested and well loved formula, it’s their applicators that make all the difference! Our Lash Serum has a small applicator for a precise application along the lash line, whereas our Brow Serum has a slightly larger applicator, more like a lip gloss, that allows for an easier application on a larger surface area like the brows. This helps to reduce cross contamination between using the same applicator on lashes and brows.

  • WHAT IS DERMAPLANING?

    Dermaplaning is a non-invasive exfoliation technique that softly glides a blade across the skin to remove vellus hair (commonly known as ‘peach fuzz’) and accumulated dead skin cells, leaving your skin looking brighter and more even. By gently removing surface buildup, Dermaplaning creates a smoother canvas for your skincare products. Without these barriers, serums, moisturisers, and other treatments can penetrate more deeply into the skin, allowing their active ingredients to work more effectively. This enhanced absorption helps maximise hydration, nourishment, and overall skincare benefits, leaving your skin looking and feeling healthier.

  • HOW TO USE A DERMA RAZOR

    • Start with a freshly cleansed face and ensure all hair is tied up and away from your face.
    • You can choose to Dermaplane with an oil base or with dry skin - we recommend our Glow Oil for the perfect base.
    • Apply 4-5 drops of our Glow Oil to the face and neck, or until the face is lightly lubricated.
    • Use Xali’s Derma Razor on a 45-degree angle and gently stroke in the direction of the hair growth. We recommend Dermaplaning downwards.
    • After each stroke, wipe the blade on a cotton pad so you can see the results instantly as you go (this is a little bit gross, but a LOT satisfying).
    • Gently wash your face to remove any remaining hairs laying on the surface of your skin, spritz with our Toner and Hydrating mist and then finish with our Glow Oil again to lock in hydration.
    • If possible, try to remain make-up free for the next 8-12 hours, to reduce any chance of irritation.
    • We also recommend reducing exfoliation - both manual and chemical - for the next 24-48 hours following your derma planing session. This is already an epic exfoliation for your skin, so you want to treat it gently for the next few days.
  • WILL MY HAIR GROW BACK THICKER?

    Um, NO! We would never do that to you! Vellus hair (aka ‘peach fuzz’) doesn’t suddenly change its mind and grow back thicker, darker, or in excess. It’ll come back just as soft, fine, and light as it was before. We promise!

  • HOW MANY TIMES CAN I USE MY DERMA RAZOR? HOW DO I KEEP IT CLEAN?

    You can use each razor 3-4 times with proper maintenance and care. To keep it clean, wipe it with an alcohol pad or rinse it under warm water after each use. Always store it with its protective cap on to extend its lifespan.

  • HOW IS IT ECO-FRIENDLY AND HOW DO I DISPOSE OF IT?

    Our Derma Razors are made from wheat-straw and which is 100% biodegradable. Once you have safely removed and disposed of the blade, you can dispose of the handle in your recycling or your compost!

  • WHAT ARE THE BENEFITS OF DERMAPLANING AT HOME?

    Dermaplaning at home is both cost-efficient and AMAZING for your skincare routine. As it gently removes dead skin and peach fuzz, you’ll notice an instant difference in the appearance and feel of your skin and you’ll get more out of your skincare products as the treatments allows your products to better penetrate and be absorbed into your skin.

  • ARE THERE ANY SIDE EFFECTS?

    After dermaplaning, you may experience a little redness due to the exfoliation, but your normal tone will return within 10 minutes. It is important to remember to always use a clean blade. Remember not to skip on your skincare routine after your Dermaplaning session.

  • HOW MUCH DOES SHIPPING COST?

    Australian Orders:

    Standard Shipping (2-5 business days): $8.95AUD

    Express Shipping (1-3 business days): $14.95AUD

    Standard shipping is free on all orders over $70AUD and express shipping is free on all orders over $130AUD.

    New Zealand Orders:

    Standard shipping (7-10 days): $9.00NZD

    Express shipping (2-5 days): $14.95NZD

    Standard shipping is free on all orders over $70NZD and express shipping is free on all orders over $130NZD.

    United States (USA) & The U.K:

    Standard shipping (6-18 days): $20.00AUD

    Standard shipping is free on all orders over $150AUD.

    Rest of the world:

    Standard shipping (6-25 days): $25.00AUD

    Standard shipping is free on all orders over $200AUD.

  • HOW DO I TRACK MY ORDER?

    Once your order has been shipped and is on its way to you, you will receive an email with all of the details including your tracking number and a link to track your order!

  • WHAT IF I ENTERED THE WRONG SHIPPING DETAILS?

    If you need to redirect your parcel and you have not yet received an email that your parcel has been shipped, please email us at support@xaliorganics.com and we will try our best to ensure your order details are updated.


    If your order has already been shipped, we highly recommend you redirect the parcel directly through the Auspost App: https://auspost.com.au/about-us/about-our-site/australia-post-app This way you can apply for a redirection of the order and track it as well. We have found this to be the most successful way to redirect a parcel.

  • IS XALI ORGANICS AN AUSTRALIAN BRAND?

    Yes! Xali Organics is proudly Australian-owned, with our head office based in Melbourne. We partner with many manufacturers both in Australia and internationally, who work with us to bring you the Xali products you know and love

  • IS XALI ORGANICS A SUSTAINABLE COMPANY?

    We ensure that the ingredients and quantities in our products are safe for drainage and won’t harm our waterways. Our commitment to sustainability extends to our packaging, which is designed to be eco-friendly and recyclable. We use materials such as glass jars, cardboard boxes, and compostable mailers, and even our stickers are biodegradable. Additionally, our Dermarazors and Scalp Brushes are crafted from recycled wheat straw, ensuring they are not only durable but also biodegradable.

  • ARE XALI ORGANICS PRODUCTS VEGAN AND CRUELTY FREE?

    Xali products contain absolutely NO animal-derived ingredients and are 100% vegan. We also never test on animals, we love our furry little friends too much!

  • WHY IS IT IMPORTANT TO USE ORGANIC AND NON/LOW-TOX BEAUTY PRODUCTS?

    Using organic and non/low-tox beauty products helps protect your skin, health, and the environment. Many conventional products contain synthetic chemicals that can cause irritation or disrupt hormones. Clean alternatives use nutrient-rich, plant-based ingredients that nourish without harsh additives. They’re also more sustainable and eco-friendly, reducing waste and pollution. Choosing non-toxic beauty means caring for both yourself and the planet.

    Using products with ingredients that are organic means that the ingredients have been grown and harvested without the use of harmful, toxic pesticides and herbicides that can be damaging to our bodies as well as the environment. This also ensures that the products are formulated without the use of an extensive list of prohibited ingredients that could be potentially harmful to our health.

  • 60 DAY MONEY BACK GUARANTEE

    We are so confident that you’ll see results from our Lash Serum that we offer a full refund if you are not satisfied after 60 days of consistent, daily use.

    To qualify for our 60 Day Money Back Guarantee you MUST do the following:

    • Use the Lash Serum for 60 consecutive days.
    • Take a clear 'before' photo on the day you start using the product and after 60 days of use.
    • Email our team at hello@xaliorganics.com with your order number in the subject line and include your dated before and after photos and concerns.
    • Return the product to our Melbourne warehouse (you are required to cover the cost of return shipping).

    This refund applies once per product. If you ordered multiple units, unused items must be returned for a full refund. Refunds will be processed to the original method of payment.

    This guarantee applies exclusively to our Lash Serum and is only valid to customers who contact Xali Organics within 3 months from the time of purchase.

    Xali Organics reserves the right to deny a refund where we believe the customer has acted dishonestly or fraudulently.

  • REACTIONS

    Please note that we do not offer refunds for sensitivities or allergic reactions. While allergic reactions and sensitivities are rare, individual responses to ingredients can vary. As with any cosmetic product, we recommend consulting your doctor or dermatologist before purchasing if you have sensitive skin.

  • CAN I USE BUY NOW PAY LATER PLATFORMS?

    Yes! We accept AfterPay.

  • WHAT PAYMENT METHODS DO YOU ACCEPT?

    We accept most major credit and debit cards.