SHIPPING
We do our best to ensure all orders are dispatched within 24–48 hours, excluding weekends and public holidays.
We ship orders using Australia Post and Parcel Right, depending on your location and the most efficient delivery method available at the time of dispatch.
Once your order has been shipped, you’ll receive a tracking email so you can follow your delivery.
AUSTRALIA WIDE
FREE standard shipping on orders over $80.00 AUD
Standard shipping (2–5 business days) – $8.95 AUD
FREE Express shipping on orders over $130.00 AUD
Express shipping (1–3 business days) – $14.95 AUD
NEW ZEALAND
FREE standard shipping on orders over $70.00 NZD
Standard shipping (7–10 days) – $9.00 NZD
FREE Express shipping on orders over $130.00 NZD
Express shipping (2–5 days) – $14.95 NZD
UNITED STATES (USA)
FREE standard shipping on orders over $98.00 USD
Standard shipping (6–12 days) – $13.00 USD
THE U.K.
FREE standard shipping on orders over $73.00 GBP
Standard shipping (6–12 days) – $9.65 GBP
REST OF THE WORLD
FREE standard shipping on orders over $150.00 AUD
Standard shipping (6–12 days) – $20.00 AUD
Duties & Taxes
All prices listed on our website are exclusive of customs duties, taxes, import fees, or other charges imposed by the destination country. These charges are determined by your local customs authority and are the responsibility of the recipient.
Any applicable duties, taxes, and customs clearance fees will be payable upon receipt of your order. We strongly recommend checking with your local customs office prior to purchase for an estimate of potential charges.
Please note: Xali Organics is not responsible for delays, holds, or additional costs arising from customs processing in your country.
Xali Organics is not responsible for lost or stolen packages or packages delayed in transit.
What do I do if I enter the wrong address?
We’ve recently added an address editing option after checkout to help reduce errors — please double-check your details carefully before confirming your order.
If you realise you’ve entered the wrong address, contact us as soon as possible by emailing support@xaliorganics.com with your order number.
- If your order has not yet been dispatched, we can usually update the address for you.
- While we’ll do our absolute best to action changes before shipping, we can’t guarantee amendments once an order is placed.
- If your order has already been dispatched, we’re unfortunately unable to change the delivery address and a $20 “return to sender” fee will apply if the parcel is returned to us.