Apply starting from the inner corner of your upper lash line, where the lashes meet the skin. Use gentle, sweeping motions to ensure even coverage and apply a thin line of serum along the roots of your lashes. Simply glide the applicator along the base of your upper lashes, similar to how you would apply an eyeliner. Avoid getting the serum directly into your eyes, eyeball or waterline.

Being a natural product with no hormones or nasty ingredients, side effects from our serum are extremely rare. If you have sensitive skin, please seek the advice of your dermatologist first before purchase.

Yes. Our water-based, oil-free formula is completely safe for use with lash extensions and helps strengthen your natural lashes between appointments to improve retention.

We suggest using the serum daily until you achieve the desired length. Once achieved, we recommend moving to a maintenance application every 3-4 days. If you completely cease use of the lash serum, over time your lashes will go through their natural lash shed cycle and eventually will return to their normal, natural length.

Just like the hair on our heads, our eyelashes go through a natural "shed cycle," where they periodically fall out and regrow. This is completely normal, similar to how we lose a few strands of hair when brushing or washing.In most cases, lash shedding is a healthy part of the growth process and isn’t a cause for concern or an indicator of an underlying issue.

Yes, our Lash Serum can be used on both upper and lower lashes for comprehensive lash growth and conditioning. However, it is important to note that the lash serum does naturally transfer from the top lashes to the bottom when you blink. You can definitely apply to the bottom lashes if you wish, however we recommend being extra careful as it is closer to the eye.

Our Lash and Brow Serum share the same tried, tested and well loved formula, it’s their applicators that make all the difference! Our Lash Serum has a small applicator for a precise application along the lash line, whereas our Brow Serum has a slightly larger applicator, more like a lip gloss, that allows for an easier application on a larger surface area like the brows. This helps to reduce cross contamination between using the same applicator on lashes and brows.

We are so confident that you’ll see results from our Lash Serum that we offer a full refund if you are not satisfied after 60 days of consistent, daily use.

To qualify for our 60 Day Money Back Guarantee you MUST do the following:

• Use the Lash Serum for 60 consecutive days.
• Take a clear 'before' photo on the day you start using the product and after 60 days of use.
• Email our team at hello@xaliorganics.com with your order number in the subject line and include your dated before and after photos and concerns.
• Return the product to our Melbourne warehouse (you are required to cover the cost of return shipping).

This refund applies once per product. If you ordered multiple units, unused items must be returned for a full refund. Refunds will be processed to the original method of payment.

This guarantee applies exclusively to our Lash Serum and is only valid to customers who contact Xali Organics within 3 months from the time of purchase.

Xali Organics reserves the right to deny a refund where we believe the customer has acted dishonestly or fraudulently.