Apply starting from the inner corner of your upper lash line, where the lashes meet the skin. Use gentle, sweeping motions to ensure even coverage and apply a thin line of serum along the roots of your lashes. Simply glide the applicator along the base of your upper lashes, similar to how you would apply an eyeliner. Avoid getting the serum directly into your eyes, eyeball or waterline.

Being a natural product with no hormones or nasty ingredients, side effects from our serum are extremely rare. If you have sensitive skin, please seek the advice of your dermatologist first before purchase.

Yes. Our water-based, oil-free formula is completely safe for use with lash extensions and helps strengthen your natural lashes between appointments to improve retention.

We suggest using the serum daily until you achieve the desired length. Once achieved, we recommend moving to a maintenance application every 3-4 days. If you completely cease use of the lash serum, over time your lashes will go through their natural lash shed cycle and eventually will return to their normal, natural length.

Just like the hair on our heads, our eyelashes go through a natural "shed cycle," where they periodically fall out and regrow. This is completely normal, similar to how we lose a few strands of hair when brushing or washing.In most cases, lash shedding is a healthy part of the growth process and isn’t a cause for concern or an indicator of an underlying issue.

Yes, our Lash Serum can be used on both upper and lower lashes for comprehensive lash growth and conditioning. However, it is important to note that the lash serum does naturally transfer from the top lashes to the bottom when you blink. You can definitely apply to the bottom lashes if you wish, however we recommend being extra careful as it is closer to the eye.

Our Lash and Brow Serum share the same tried, tested and well loved formula, it’s their applicators that make all the difference! Our Lash Serum has a small applicator for a precise application along the lash line, whereas our Brow Serum has a slightly larger applicator, more like a lip gloss, that allows for an easier application on a larger surface area like the brows. This helps to reduce cross contamination between using the same applicator on lashes and brows.

Yes. Our Milky Cleanser is specifically formulated with calming ingredients like Colloidal Oatmeal, Chamomile, Aloe Vera, and Marshmallow root to soothe irritation and support a healthy skin barrier. It's fragrance-free, non-stripping, and gentle enough for daily use - even on highly sensitive or reactive skin types.

Yes. The creamy formula effectively breaks down daily grime, sunscreen, and most makeup. For heavier or waterproof eye makeup, we recommend a double cleanse with a balm or oil first, followed by the Milky Cleanser.

Not at all. This cleanser is ultra-gentle, and ultra-hydrating. It uses nourishing oils, butters, and plant-based ingredients to leave your skin soft, clean, and never tight or dry.

All skin types. Especially dry, sensitive, or barrier-impaired skin. Its gentle, pH-balanced formula helps restore moisture without clogging pores, making it suitable even for combination or oily skin types looking for a calm, balanced cleanse.

Yes. Every ingredient is naturally derived, and we use plant-based preservation boosters instead of conventional synthetics like phenoxyethanol or parabens. It’s vegan, cruelty-free, biodegradable, and proudly made in Australia with certified organic ingredients where possible.

This formula has been designed with gentle, non-toxic ingredients and does not include common actives typically avoided during pregnancy (like synthetic fragrance, salicylic acid, or essential oils). However, every pregnancy is different, so we always recommend consulting your doctor or healthcare provider before introducing any new skincare products during pregnancy or breastfeeding.

Dermaplaning is a non-invasive exfoliation technique that softly glides a blade across the skin to remove vellus hair (commonly known as ‘peach fuzz’) and accumulated dead skin cells, leaving your skin looking brighter and more even. By gently removing surface buildup, Dermaplaning creates a smoother canvas for your skincare products. Without these barriers, serums, moisturisers, and other treatments can penetrate more deeply into the skin, allowing their active ingredients to work more effectively. This enhanced absorption helps maximise hydration, nourishment, and overall skincare benefits, leaving your skin looking and feeling healthier.

• Start with a freshly cleansed face and ensure all hair is tied up and away from your face.
• You can choose to Dermaplane with an oil base or with dry skin - we recommend our Glow Oil for the perfect base.
• Apply 4-5 drops of our Glow Oil to the face and neck, or until the face is lightly lubricated.
• Use Xali’s Derma Razor on a 45-degree angle and gently stroke in the direction of the hair growth. We recommend Dermaplaning downwards.
• After each stroke, wipe the blade on a cotton pad so you can see the results instantly as you go (this is a little bit gross, but a LOT satisfying).
• Gently wash your face to remove any remaining hairs laying on the surface of your skin, spritz with our Toner and Hydrating mist and then finish with our Glow Oil again to lock in hydration.
• If possible, try to remain make-up free for the next 8-12 hours, to reduce any chance of irritation.
• We also recommend reducing exfoliation - both manual and chemical - for the next 24-48 hours following your derma planing session. This is already an epic exfoliation for your skin, so you want to treat it gently for the next few days.

Um, NO! We would never do that to you! Vellus hair (aka ‘peach fuzz’) doesn’t suddenly change its mind and grow back thicker, darker, or in excess. It’ll come back just as soft, fine, and light as it was before. We promise!

You can use each razor 3-4 times with proper maintenance and care. To keep it clean, wipe it with an alcohol pad or rinse it under warm water after each use. Always store it with its protective cap on to extend its lifespan.

Our Derma Razors are made from wheat-straw and which is 100% biodegradable. Once you have safely removed and disposed of the blade, you can dispose of the handle in your recycling or your compost!

Dermaplaning at home is both cost-efficient and AMAZING for your skincare routine. As it gently removes dead skin and peach fuzz, you’ll notice an instant difference in the appearance and feel of your skin and you’ll get more out of your skincare products as the treatments allows your products to better penetrate and be absorbed into your skin.

After dermaplaning, you may experience a little redness due to the exfoliation, but your normal tone will return within 10 minutes. It is important to remember to always use a clean blade. Remember not to skip on your skincare routine after your Dermaplaning session.